Please reload

Recent Posts

Labor's Plans to Re-Regulate Electricity Prices Will Lower Costs & Help Local Families

December 5, 2018

Please reload

Featured Posts

Port Stephens Residents Welcome Labor's Retirement Village Ombudsman

November 1, 2018


Port Stephens Park Residents Association has joined Port Stephens MP Kate Washington to welcome NSW Labor’s commitment to establish an Ombudsman service for retirement villages and residential land lease parks.

Across NSW, there are almost 90,000 people living in retirement villages and land lease communities (residential parks), including a significant number in Port Stephens.

Labor’s commitment for the creation of an Ombudsman to oversee these communities exceeds the Berejiklian Government’s announcement of a “retirement village ambassador” who would only be responsible for enforcing a not yet drafted “code of conduct.”

That is despite the recent report by Kathryn Greiner AO recommending better dispute resolution and stating that there is broad support for a retirement village ombudsman after it was suggested in 40 submissions to her enquiry.

An Ombudsman appointed by Labor Government would be empowered to consider disputes related to the Australian Consumer Law, the Retirement Villages Act 1999, the Residential (Land Lease) Communities Act 2013, and associated regulations.

The Ombudsman will also report to the NSW Parliament identifying systemic problems in the sector. The role will be critical in ensuring good outcomes for residents into the future.

The support of the Port Stephens Park Residents Association builds on the support of the NSW Retirement Village Residents Association.

Quotes attributable to Kate Washington MP

“Many people in Port Stephens live in retirement villages and residential parks, so we must ensure that their rights are protected.

“A Labor Government will establish an Ombudsman for Retirement Villages and Residential Parks.

“The Ombudsman will help keep cases out of the Courts, as well as encouraging settlement of disputes between residents and operators in the first instance.

Quotes attributable to Trevor Sullivan, President of the Port Stephens Park Residents Association
“An Ombudsman will be an important protection for residents being mistreated or taken advantage of by unscrupulous operators.

“An Ombudsman will also be able to assist residents to know their rights and identify how best to raise complaints with management.

“Our Association has been working hard to represent residents of residential parks for many years. An Ombudsman Service would greatly assist our members by adding another avenue of support.”


This item was distributed as a media release on Thursday 1 November 2018. 

Share on Facebook
Share on Twitter
Please reload

Follow Us
Please reload

Search By Tags
Please reload

  • Facebook Basic Square
  • Twitter Basic Square
  • Google+ Basic Square
  • Facebook Social Icon
  • Twitter Social Icon
  • Instagram Social Icon
  • YouTube Social  Icon

Kate cares about our community and our people. She's working hard to make sure our voices are heard in State Parliament. 


- Public healthcare

- Schools and education

- Environment

- Police and emergency services

- Local jobs

- Housing

- Disability support

- Public transport

- Williamtown Contamination


82 Port Stephens Street

Raymond Terrace NSW 2324


6 Macquarie Street

Sydney NSW 2324

Authorised by Kate Washington MP, 82 Port Stephens Street Raymond Terrace NSW 2324.